General Info
Communication
Location
Additional Fees
Communication is EXTREMELY important for developing great relationships. We promptly return calls, texts, emails and keep you informed of your student’s progress.
Our tutors meet for sessions at convenient public locations, such as libraries, schools, or coffee shops.
Depending on location and time, our tutors may travel to your home for an additional fee. (typically $10 per session)
Communication
Communication is EXTREMELY important for developing great relationships. We promptly return calls, texts, emails and keep you informed of your student’s progress.
Location
Our tutors meet for sessions at convenient locations, such as coffee shops, libraries, schools, or residences.
Additional Fees
Depending on location and time, our tutors may travel to your home for an additional fee.
Cancellation Policy
We all know that life with kids can be unpredictable. However, same day cancellations and no-shows are very disruptive to our business as tutors carefully prepare and reserve time to meet with your student. Cancelling due to illness in the family is always acceptable. However, cancelling because a student comes home without any homework is not cause to cancel – the tutor can always work on reinforcing skills and enrichment. SAME DAY CANCELLATIONS (other than illness related) ARE CHARGED THE FULL SESSION FEE.
Payment Policy
TutorGNV requires pre-payment for the first session. Prepayment is due at least 24 hours before the first scheduled session. For all subsequent sessions, payment is due within 5 business days of receipt of invoice. Failure to pay within 5 business days may result in a temporary pause in services. Chronic late payments (more than 2) will result in pre-payment of future services.